LOCAL PICK-UP AND SHIPPING INFORMATION
- If you are local and would like to pick your order up at the St. Clairsville, Ohio location (142 West Main Street, St. Clairsville 43950), simply select PICK UP at checkout and call or text 740-359-1255 or email us at email@example.com for our weekly schedule.
- Currently we only ship within the Continental United States. We may use any of the major shipping carriers at any time and will select the one with the most economical rate to keep costs low. You will ALWAYS get a tracking number.
- Also please note that transit times vary and could take up to 15 business days.
- For questions regarding shipping please send us an email at: firstname.lastname@example.org
What happens once my item is shipped?
You will receive an order confirmation email and you *ALWAYS* get a tracking number afterwards, so you don’t have to worry about when your item will arrive. We know you are so excited to receive your order ASAP. Please note that transit times vary and could take up to 15 business days.
What if a product arrives damaged?
We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:
1. Email clear photos of the damaged item(s) and packaging to email@example.com
2. Someone from our team will respond to you within 24 hours, letting you know how to proceed further.
****It is VERY important to save the original *damaged* item, original packaging & packaging material, and contact us immediately****
Please make sure you purchase with a purpose! We do NOT accept Returns or Exchanges. Of course, however, if there is a problem with your order (damaged or incorrect item based on your purchase order), let us know via phone at (740) 359-1255 or email firstname.lastname@example.org within three business days so that we can make things right.